Quote:
Originally Posted by JoeD
Since there's a complete lack of information about why or what it is the person did wrong, they're not even able to offer a suggestion as to why Amazon may have made a mistake.
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I'm uncomfortable with Amazon's apparent policy on that, myself. We have seen reports (believable if anecdotal) that, with enough complaining, Amazon has sometimes reversed the lockout decision, even after saying "we will not reverse this decision", which would seem to be "some evidence" that they made a mistake in those cases, or at least decided they overreacted.
On the side of "some evidence" that they didn't make a mistake, there is the fact that Amazon is a successful company with many happy repeat customers, and you do not reach and maintain that status by making a habit of arbitrarily stopping your customers from buying stuff from you, or by allowing a pattern of mistakes resulting in that to go uncorrected.
ApK