Quote:
Originally Posted by sparklemotion
I don't blame you. I wouldn't be comfortable either. Did Andrew tell you all of this on the phone? About holding on to the replacements until he gave you further notice? Maybe you should have Andrew email you that he said that so you have that in writing. I only worry what might happen if you don't hear back from Andrew. It might be complicated to explain all of this to another CS rep.
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Yes, mostly over the phone, and I was having the exact same thought.