That's interesting that some of you also had ones come without manuals and also not registered. Who knows, maybe this is a new one. It's certainly possible. Either way it's much worse than the current PW I have. Frankly I wouldn't even care if it was a refurb if it didn't have the defects.
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Originally Posted by tmf2
Got my 2nd replacement, some dark splotches but better then my other two,so far, I've only had it for and hour and really haven't looked it over real good for specks etc. Still I'm not liking the washed out looking fonts just not enough contrast they look grey not at all e-ink like. I did also notice on this replacement no manual in the box.
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Glad you got a better one. The washed out fonts bother me too, but they are not too bad on my current one. Compared to the current basic Kindle and my Touch the contrast is not as good though.
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Originally Posted by xendula
Sorry that new unit is defective as well, Sparkle.
Out of the 5 that did turn on, not all were registered to me either. I think I had to register one or two myself.
Also, I think (hope!) that that woman gave you an incorrect answer. No way do you not have 30 days with our replacement. That would be just wrong.
I am getting really nervous. Amazon Andrew asked me to just wait until he calls me, but I think I'll try at least one more replacement, in case that woman is right after all.
I too can't quit this darn thing. I am in love with the software, but still cringe when I see the green-pink background. There is no overlooking it - no way - no matter what light setting I use.
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Thanks xendula. I'm pretty disappointed. While I knew I wouldn't get one without color hues, I was hoping they hues wouldn't be worse and that it wouldn't have specks, but unfortunately that's not the case. This one also has weird dark swirling lines in a couple places too. Someone else had this issue too.
As far as having 30 days from the replacement, she was absolutely adamant that was not their policy. That the 30 days was from the original purchase date. She gave the reason of saying "the original is the one with the charge on it so it's 30 days from that date". I told her but I don't have that original anymore, I returned it, and now have a replacement. She still stuck by it. Nuts. We went back and forth on it as I told her that was ridiculously unfair. She just apologized and said, I'm sorry but that is our policy. Regardless of what she said, I frankly find it very hard to believe they would really enforce it if you talk to the right people.
I did look on Amazon's site for their replacement policies and I couldn't find anything that covered that scenario. I'm not too worried, either way. I'd seriously raise hell if they gave me a problem returning it past the 30 days of the original should I ever be in that position. I think this is a case of it depends on who you talk to.
Oh, I forgot to mention. When she mentioned sending me another replacement she said "I can pretty much guarantee you this next one won't have those issues."
Haha. Sounds familiar. I told her that's what the previous CS rep said when they sent the mess I'm holding now.