Sorry that new unit is defective as well, Sparkle.
Out of the 5 that did turn on, not all were registered to me either. I think I had to register one or two myself.
Also, I think (hope!) that that woman gave you an incorrect answer. No way do you not have 30 days with our replacement. That would be just wrong.
I am getting really nervous. Amazon Andrew asked me to just wait until he calls me, but I think I'll try at least one more replacement, in case that woman is right after all.
I too can't quit this darn thing. I am in love with the software, but still cringe when I see the green-pink background. There is no overlooking it - no way - no matter what light setting I use.
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