Quote:
Originally Posted by jswinden
I would verify that the serial number on the box matches the serial number recorded in the PW, use the System menu to get it.
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Thanks Jack. It does.
Well, I just got off the phone with a "Kindle specialist"
At least she was Kindle US. It was a pretty useless phone call with the same old spiel. She told me I could return it with the label I already have so no issue there.
I asked her if Amazon is aware of the problems and she said she has never heard about it. I mentioned the reviews on Amazon complaining of the issue and she said they do read them and blah blah blah. Basically she acted like it was unfortunate I got 3 bad units, but she assured me it was an anomaly. Good grief. What can one even say. I mentioned seeing countless pics on forums with the same problem and she said that is only a tiny segment of kindle users. So basically they won't own up to the problem at all.
She said she would send me another replacement and she is sure it won't have that issue, but I declined it. This one is really far worse than the one I have currently. She also insisted my kindle was not a refurb, she said they don't have any Kindle Paperwhite refurbs yet.
I then asked if I they fixed the issue during the year, if I could get a replacement as it would still be under warranty and her reply was - only if it develops a NEW defect and not the defects you have currently or if the current problem gets worse. Unbelievable really.
She also said I'm coming close to the date where I can't get refund (October 2nd) so I should decide quickly. Apparently when you get replacements, they don't go by the date they shipped the replacement for refund, the still go by the date of your original shipment for refund. I was not aware of that. She said that is their policy. I think that's quite unfair which I told her.
I might try Best Buy tomorrow and see if I can get one without the specks. After that I guess I have to decide if I can live with my 2nd replacement or if I should just return that one too. All in all, I'm really disappointed with Amazon over this and I also highly doubt this issue is going to be fixed within the year.