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Wendy · 10-24-2012, 06:17 PM

I have the same problem.
I upgraded to the latest update via Wi-Fi. It downloaded and installed but when it restarted, it got stuck on the start screen. That is, the little black squares are still moving but I've waited for 30 minutes and nothing else happens.

I tried restarting it, a factory reset (via tiny button on the back) and plugging it into the computer. The computer does not recognise it (though it does charge - green LED on top). My battery is ok, I recharged just today. On my boyfriend's Kobo, everything worked fine.

Don't know what to do. Please help!

10-24-2012, 06:17 PM	#6
Wendy Neverland resident Posts: 14 Karma: 10 Join Date: Oct 2005 Location: Vienna, Austria	I have the same problem. I upgraded to the latest update via Wi-Fi. It downloaded and installed but when it restarted, it got stuck on the start screen. That is, the little black squares are still moving but I've waited for 30 minutes and nothing else happens. I tried restarting it, a factory reset (via tiny button on the back) and plugging it into the computer. The computer does not recognise it (though it does charge - green LED on top). My battery is ok, I recharged just today. On my boyfriend's Kobo, everything worked fine. Don't know what to do. Please help!