Thread: Returning PW replacement questions
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Old 10-24-2012, 05:48 PM   #6
sparklemotion
dangerous when cornered
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Posts: 1,864
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Join Date: Dec 2011
Location: USA
Device: Kobo H2O, Kobo Libra 2, Kindle Paperwhite
Quote:
Originally Posted by jswinden View Post
Yeah the whole thing about it not showing up in Manage My Kindle seems very suspicious. It sounds like they grabbed a returned unit and threw it into a box without even assigning it to your account. If I were you I would be on the phone teaching them a few new curse words! Actually I did that when they shanked my refund.

Out of curiosity did you do a factory reset earlier? Just curious if that would make it display properly on your Manage My Kindle page.
Something is weird, for sure. I did a factory reset just now. It's not showing up under manage my kindle, in fact my order details don't even show a serial number. I took a close up pic of it on the box with my phone.

I'm calling them about this, I'm pretty annoyed. I'm hoping I can get Kindle US. I always get India and they are obviously even more clueless than the regular Kindle CS regarding the PW. This entire thing is just ridiculous.
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