Quote:
Originally Posted by JoeD
If so, why did amazon not tell her that is the reason, instead they said it was closed due to been related to another closed account which she apparently knows nothing about.
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Consider that (a) they don't know it is her calling and (b) they consider that giving additional info out to those who violate their rules gives them leverage to come back and do it again.
I suspect it's also for legal reasons (just as when you fire someone, you must be careful what you say), although it's possible that no-one in the front support area even knows (they didn't when it happened to me; but once I was able to talk to the security people and straighten it out, that's when I found out the issue).
There is no doubt a big issue with the device being from replaced UK, her being in Norway (which has no UK access, although she had access when she first bought the unit, while physically in the UK) and possibly the replacement unit (and who knows where it came from or what issues there may have been from that person's account -- replacing it seems to have triggered the issue). Glad she had it resolved (and that, like other stories of this kind, it was just overblown by those outside of the action), but I still advocate backing up your books. I've lost some of mine, over the years, due to store closures and publisher changes at stores (some, if not most, stores lost the books from your account if the publisher yanks them; that fact that Amazon doesn't is actually a big deal and hopefully will force all other retailers to follow suit) or when the store/publisher/site simply went dark.