Quote:
Originally Posted by jocampo
Good luck :-)
Even if it's not fair, violating any contract or agreement won't give you the right to ask your money back. So yes, legally they can keep your money, even after taking your ebooks away.
Don't get me wrong, not saying I am not with you, just that such action will be futile.
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Not sure you actually understand the legal system (in the US) here: you *always* have "the right" to ask for your money back. Whether the credit card issuing bank sides with you or not will depend on the bank's interpretation of the sales agreement between you and Amazon and the facts as the bank understands them. Contracts vary; violating terms does not necessarily mean the party at fault loses all other rights under the contract (e.g. getting their money back). In addition, even if a contract states that violations void the right to get a refund, that term may in turn violate state, local, or federal consumer protection laws. In which case it will be struck down if you complain to a court or enforcement agency.
If the bank does not agree to do a chargeback, you still have "the right" to seek redress, either through your state court system or (in the case of a contract with a binding arbitration clause) through arbitration. You may also be able to file a complaint with the credit card brand, e.g. MasterCard, VISA, or AmEx.
Vendors don't get to make up the rules, and neither do credit card issuers. One of the benefits of living in a civilized country and paying taxes for a legal system is being able to resolve contract disputes like this.
In short, please don't make sweeping statements telling other readers their attempts to get refunds are futile. Someone might actually believe you!