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Old 10-24-2012, 12:38 PM   #89
mgmueller
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Posts: 3,308
Karma: 13024950
Join Date: Nov 2008
Location: Augsburg (near Munich), Germany
Device: 26 Readers, 44 Tablets
Quote:
Originally Posted by 10basetom View Post
Yes, if there's ever the chance that your account is wiped, then at least you still have the azw files, which you can then do whatever is necessary to read them on another device *wink*.
I can't imagine, it would be legal to wipe your account.
They certainly can put your account on hold.
They certainly can block you from making new purchases.
But deleting your content, purchased legally?

Just an example:
You don't have to be a US citizen.
You just need a valid address and can purchase with any valid non-US credit card.
I'm using my German credit card for 10 years (first for DVDs, later for eBooks).
You easily could buy dozens of books while on vacation or on a business trip.
Later, back in your home country, you try to purchase via this US account again.
They decide, you're not residing in the US and block your account.
How should they find any legal argument, to delete your content purchased legally before?
And: So far, I've experienced Amazon as highly customer oriented and flexible.
I never had any rash action from their side. In all minor cases I had with them, their customer support did contact me before taking any actions and was discussing all issues with a positive and problem-oriented attitude.

Unfortunately, my personal experience with Barnes & Noble was a bit different.
You only can buy from the US, for some time now you even seem to need a US credit card.
One time I forgot, to use a US proxy and my purchase failed.
But I had the "defective purchase" in my library and couldn't get rid of it myself.
Basically, B&N's response was: "You made a mistake, live with it". And, funny thing, I've got another email a few days later: "Did we solve your problem? Please rate your customer experience"....
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