[BCCISProf]

I sent my request to Sony. First I get a response as follows:

Thank you for contacting Sony Support.

I'm glad to assist you with the information on software update available for your Sony Reader. Please click on the URL below for the information in this regard:

http://esupport.sony.com/US/perl/swu-list.pl?mdl=PRS500

Thank you for choosing Sony.

The Sony Email Response Team

I then responded to this rather inane response by writing:

I am well aware that there was a single PRS-500 firmware update issued in July of 2007. I am adding my voice to those who are requesting an additional update (as was recently made for the 505).

Please forward my email to management so that they may hear from their
customer base.

Thank you.

I then get the following:

Thank you for contacting Sony Support.

Customer input and response is invaluable in the continued support and development of our products. We want you to know that we appreciate your feedback.

Thank you for choosing Sony.

The Sony Email Response Team

I can only hope that they are getting the message.