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HansTWN · 10-23-2012, 12:55 AM

It is always amazing how quick people are to assume that it is Amazon's fault, given that we only have the customer's side of the story and not Amazon's. And we know and have experienced ourselves for many years that Amazon is a customer service oriented company and I have always been happy with them. By now information has already come to light that they did not delete anything.

I do think that Amazon should provide more information in such cases as to the exact nature of the abuses and which account was the linked account. And I don't like the tone of their boiler plate replies. Of course, everything may be very obvious to the person involved.

Why are people so quick to take any such story from an unknown source unquestioningly at face value? Usually there is a lot more to it, and the person complaining has withheld a lot of relevant information. I know corporation bashing is "in" right now, but I do give credit where credit is due. Amazon is a fine company. Is it possible that they made a mistake? Of course. Can we be sure they did and acted unfairly? Absolutely not.

And yes, always back up. Not backing up is gross negligence.

10-23-2012, 12:55 AM	#46
HansTWN Wizard Posts: 4,538 Karma: 264065402 Join Date: Jun 2009 Location: Taiwan Device: HP Touchpad, Sony Duo 13, Lumia 920, Kobo Aura HD	It is always amazing how quick people are to assume that it is Amazon's fault, given that we only have the customer's side of the story and not Amazon's. And we know and have experienced ourselves for many years that Amazon is a customer service oriented company and I have always been happy with them. By now information has already come to light that they did not delete anything. I do think that Amazon should provide more information in such cases as to the exact nature of the abuses and which account was the linked account. And I don't like the tone of their boiler plate replies. Of course, everything may be very obvious to the person involved. Why are people so quick to take any such story from an unknown source unquestioningly at face value? Usually there is a lot more to it, and the person complaining has withheld a lot of relevant information. I know corporation bashing is "in" right now, but I do give credit where credit is due. Amazon is a fine company. Is it possible that they made a mistake? Of course. Can we be sure they did and acted unfairly? Absolutely not. And yes, always back up. Not backing up is gross negligence. Last edited by HansTWN; 10-23-2012 at 04:22 AM.