Ebooks.com says:
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Refunds will be given at the discretion of the Company Management.
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However, they really should give a refund for ebooks that don't work.
The real problem, though, is that Adobe DE on the PRS-505 is a limited implementation (e.g. only 3 font sizes), and publishers did not know about these limitations when they produced the ebook. Either Sony/Adobe needs to fix the reader software, or the publisher needs to update the ebook itself. I have seen responses on Mobipocket's forum indicating that a publisher has been asked by MobiPocket to correct an ebook, but I don't know if they ever do. So as a practical matter, it would probably be easier for Adobe to fix the problem (e.g. by allowing a font size override).