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I have had a horrendous experience buying a Cybook through Pixmania. I had a broken screen and returned it to Pixmania within 3 days of receipt for a refund. (They promise a refund for any product returned within 15 days for any reason)
After 2 weeks they said they had not received it.
I checked and they had signed for receipt through Special Delivery.
Next day they said they'd lost it.
The day after that, they sent me a form for me to claim to I had not received it!
I responded that this was the wrong form.
Two days later they told me it had been repaired and they had sent it back.
A week later, they told me it would be sent back un-repaired because I had not returned the accessories.
I informed them I certainly HAD returned the accessories.
A week later, I haven't heard anything.
It is now 6 weeks since I paid for the Cybook, and I have nothing.
It is almost impossible to contact them - the only way is to use web forms on specific subjects, (Max 750 charachters - not enough to explain anything complicated) and once you have used that subject for a particular order number, you cannot use that web form again!
They never give you an email address to contact them, despite writing on every email "For all your questions or remarks, please do not hesitate to contact us."
I am now investigating how to take legal action against them, but they are a French company, so it will be expensive. I will do it anyway, because of the principle.
I have dealt with Pixmania many times, and they are generally not bad - good prices, reasonable delivery times etc. BUT, if something goes wrong - God help you!
I have NEVER experienced a company with poorer service than Pixmania. Be warned.
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