Ken - Yes I agree it should have been repaired or replaced but all Ectaco told me they would do is give me an instant credit and upgrade it IF I spent more money. I took very good care of my Jetbook I carried it in thick foam case, there are no scratches on the screen or case. It looks like I just took it out of the box it came in, which I still have by the way. It is just the darn on/off switch and it happened while I was reading a really good Ebook too. I have since went and bought the Nook tablet. The price has now dropped because a newer version of Nook just came out and it did cost a little more than I was originally wanting to pay but so far I have been able to finish my original Ebook & as much as I originally like my jetbook this Nook Tablet is so much better. I guess it is true you do get what you pay for and I tried to save a little dough and it cost me even more. Again lesson learned.