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Oh come on.
Fact is that nothing remains hidden for long nowadays, deal with it.
It certainly doesn't mean that you're entitled to do whatever dumb thing you can come up with, and still get to complain about it, not to mention call upon the company's responsability over your blunder, especially when they are explicitely advising against the practice.
It IS obvious that the location of the firmwares is not supposed to be known in the first place but hey, this is the Internet, people do tend to nose around and eventually word gets out.
Still Kobo doesn't advertise about this sideloading firmwares thing, they actually do the opposite if anything.
To take a very similar example, you can almost load any rom on any smartphone with ease these days.
Except that you may soft- or hard-brick said device doing so, for instance if you pick a rom meant for another brand/model (rings any bell ?).
The fact it is easily done is only thanks to places like MobileRead, gathering dedicated and passionate people sharing their experiences and knowledge, and not the company‘s fault, neither is it an excuse that you should rush and do it right away.
There are disclaimers dammit, and people are capable of reading and understanding them.
I also assume that they know perfectly well that they're doing something a bit borderline when manually updating. The adult behaviour to adopt there is taking responsability for your actions, not turning into a crybaby whose toy is broken, and all bad company guys are meanies.
You did it to yourself in the first place, they most certainly don't have to pay for it, or remedy it in any way. Be very thankful if they do.
I don't hold Kobo liable for problems existing between the chair and the keyboard, same as I don't think people should be allowed to sue microwave manufacturers when they put their cat in it "in order to dry it", just because the manual doesn't mention you can't.
They sell you a product, period.
Brains not included.
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