Quote:
Originally Posted by murg
Nothing a user does on the user accessible side of the Kobo should result in a broken device. Needing-to-be factory reset is barely acceptable, but broken is completely unacceptable.
If someone goes playing around on the internal side of the device, then they are on their own.
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If you are MANUALLY putting a firmware on your device in a way that is NOT APPROVED by the company, how is this any different than rooting the device? Or maybe they should be responsible for problems is you do that as well? This isn't something you can accidentally do, you are making a conscious decision to do it. Kobo has always recommended not doing it.
I'd much rather they spend time working on improving the firmware than wasting time covering the possibility that someone was going to put the wrong firmware on and doing all the testing to make sure that didn't break something that would mean it didn't install on a device that it should.