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I'm another one that is happy with my 500, but am incredibly disappointed with Sony's inclination to not fix the problem with rtf and pdf support on the device. I agree with the posters that have pointed out that it was marketed claiming pdf and rtf support, but that's really not the case.
Additionally, the epub support would be great!
I'm one that will be inclined to look at a different device than a Sony if this is how they intend to run "support" for their devices. They should at least fix the pdf/rtf problem to actually fully support them like the marketing material implied.
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