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I would argue that it is my right as a customer to demand what I believe is fair, and it is Sony's right as a manufacturer to make their own business decisions.
If we don't see eye to eye they might lose my business, which is what is on the table here. If I feel that they are not standing behind their old products why would I buy a new one? This kind of thing matters to me.
What Sony has done here is created a "nasty carrot". They are selectively choosing not to upgrade the model they aren't currently selling, even though the product is still in the middle of its life span and the technical impediments are probably minimal. They must be doing it to try to sell more PRS505's, and I am letting them know that in my case they are going to lose business instead of gain it. It's all about whether or not product support matters more than having the shiny new model.
As far as the product working as specified, I would bring up what others have about the crippled pdf and rtf features. The box doesn't say "98% of PDFs will be unreadable on this device, and if we figure out a way to change that you aren't entitled to the software update". One might even go so far as to say that they do owe it to the customers who bought the device partially due to implied pdf support to give them an update improving what can only be considered terrible out-of-box performance.
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