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Originally Posted by shanghaichica
Buying books:
Can I download books directly to the device from the Kobo store or do I have to go through adobe digital editions?
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Yes you can. You can either buy books directly from the device, or you can use your computer to buy books from kobobooks.com, and then wirelessly sync your kobo glo: it will automatically download all the kobo-bought books in your kobo account.
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If I buy from other sites which are not kobo I asume I'd have to download to my pc and then transfer through Adobe digital editions?
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If the ebooks are protected with DRM, that is correct. If they're not protected, you could skip ADE and just use your computer (for instance, with Calibre as a library organising tool) Or, also with unprotected ebooks, you could use the browser on the kobo glo to download them.
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What kind of guarantee do I get from Kobo and would I have to send it away to be repaired or do I return it to the shop I've bought it from.
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That depends on the return policy of your store. Most stores have a return policy of a certain number of days, and a longer number of days for defective devices. You'd have to check with the store you're planning maybe buying from. Kobo itself gives a year's guarantee I think, but I've also heard of cases where defective devices were replaced without a receipt. I think their normal policy for broken devices is you have to send them your device (and you pay for postage), but they send you a refurbished device in return free of charge. Don't quote me on that though, I'm typing this from memory of things I've read on this forum. I've not had any defective experiences myself.