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I'm old school, some would just say OLD (well middle-aged), and have mostly worked on real time control work with PCs and microcontrollers operating Big, HEAVY, expen$ive equipment so I tend to be a bit critical concerning code and the like. My goofs could have potentially been very expensive or gotten people killed...
Bottom line, is yes, they goofed -but in rather minor, acceptable ways. No one here is perfect, I feel quite confident stating. Is a problem with ebooks stored on SDHC or an inability for a group of users to update annoying? Sure, but it hardly was more than a temporary inconvenience and minor enough that one was still able to continue using the device -albeit perhaps not the SDHC card. Most importantly, they figured out the problems and got them fixed pretty quickly. I'd rather have a team you can count on in the clinch than one composed of people that never made a mistake. Their first mistake would likely tear them apart -at least temporarily.
I think ultimately we all owe them a THANK YOU any way you look at it. We're still getting upgrades from a company that sold us a product how long ago? Almost unheard of these days of Make it-Sell it-Junk it-Replace it. I'll be quite honest, when deciding what cell phone, android tablets, PCs, darn near any development tool, one of the first things I look at beyond basic design is how well is the item supported or updated. I think the Kobo guys ultimately get a lot of credit for coming through with continued updates.
My only suggestion beyond making sure anything they do is well tested before even thinking about a release is that if they gave the customer the option of whether or not to upgrade the firmware yet they might just keep from shooting themselves in the foot when/if they do have a minor problem. I'd stop having it just pop up and force you to upgrade and just make notice on the settings menu or the firmware notes page that a new version is out and let people find it for themselves. Or announce it on the web page, in the forums, etc. Why bother anyone not caring to look for an update? OTOH, the types who read these forums probably help them pretty quickly discover any problems they failed to detect, so that can even be considered an upside.
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