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You have to remember that it's only mishandled for *US*. The few, the heavily involved, the forumites. For the vast majority of the Kobo-using public, this update has been handled just fine. A large number of those who got 2.1.4 would never run into the problem, because they simply don't use the SD slot. Those who didn't get it don't even know it exists.
I'm impressed with the level of communication Kobo has with this community, largely because it can become a no-win spiral. Don't talk enough and people complain about lack of communication. Update without firm deadlines and people complain about being vague. Update with firm deadlines and people rake you over the coals if the deadlines slip.
I think they've struck the right balance.
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