Quote:
Originally Posted by acemccloudxx
Well, I remember that the following were involved, but not the order or even what else was required.
1. I reset the reader at least twice as we tried different things.
2. I rebooted my computer
3. I downloaded the firmware update and ran it directly rather than from the reader software.
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Interesting. I tried all three, but on the same machine. Oh well, I'll get a replacement. At least my fiance wasn't upset at all. She doesn't depend on the Reader as much as I do. She still reads regular books and she really didn't look at the engraving so that was no big loss. She just wants to make sure the books she bought are still accessible and readable on the new unit though.