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Amazons attitude has definitely changed from the last time I called for a replacement, last Saturday. I called last Sat. and got a projected delivery date of Nov. 15th. That Monday (Columbus Day) I got a call for a nice lady saying they upgraded me to overnight shipping and it arrived Wednesday. Then I called today (same issues on replacement) and they are sending another ASAP, without needing the nice lady to expedite things.
Like I said on my Amazon review, Amazon needs to send out survey emails to everyone who ordered with clear real world pictures of a good Paperwhite and a defective Paperwhite for easy comparison. At least I got a extra USB cable this time around for all the gas and packaging tape I wasted returning Kindles!
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