[ManDay]

I'm delighted by your response, mSSN...

First off, since I am a """Linux programmer""", I know the difference between OSS and proprietary, locked software - the Onyx is of the latter kind. So no need to respond to me as if I had filed this bug report on an OSS bug tracker.

And if you like you can call it a rant. Since there is actually no bugtracker. Since this is actually not open source. Since my patience with proprietary software, for the service of which I pay, is much shorter compared to my infinite patience with software people create out of good-heartedness.

That said, please forgive me if my "bug report" does not comply to the standards of bug reports usually found in the realms of OSS, for the M92 is not an open source device and from the responses I've had from the M92's (i.e. IcarusReader Excel, Dutch brand) customer care, care for cooperation with their customers is the last thing they have.

Originally Posted by mSSM

First off: since you are "Linux programmer", I am going to write my response to your "bug report" in a way you could expect it to come from a bug tracker/mailing list/IRC channel if people there would be confronted with a report of a quality such as yours.

Your judgement of my technical expertise from my one and only post is astonishing. In deed, you can trust me, I'm a certified expert for technological hocus-pocus.

The "About" screen claims firmware 1.7 20120207, to my knowledge the most recent firmware officially available for the device. Of course, I may perform another attempt at updating it as soon as I get an SD-Card.

That being said, you don't sound very tech-savvy. I guess there is some value in criticizing a version of the software which is not up to date though.
Speaking of which, what version does your firmware have?!

It may make sense to distinguish two things within this one device if I hadn't paid one price for one product by one company and expect one functional something. I thus utter one request for help. And being a not so tech-savvy end-user of the product, I don't distinguish between soft- and hardware. I look at the product's deficiencies, irrespective of the presumed semantics.

It would make sense to distinguish between actual software bugs (or your perception thereof) and lacking features in the hardware design, don't you think?

I'll attempt yet another update as soon as I can.

Update your device. Auto-Crop works for me, and I am able to swap pages normally. Also the second issue has, as far as I can tell, been addressed.


The solution for the pen could have been better. However, I don't see how this design issue fits into a list of bugs?

The Standby/Poweroff options do not work at all for me. When I click "Power Management" I'm faced with a list of "Standby"-Times. When I click on "5 Minutes", the dialog disappears and next time I bring it up "3 Minutes" is checked. When I click sth. like "10 Minutes", the dialog disappears and next time I bring it up, nothing is checked. Equally, I don't have any settings for power-off.

Works for me. The options could be more extensive, but after n minutes, my devices goes into standby, after m>n minutes it powers off.

Yet again, I might try to update it. I have my fair doubts that this is a matter for repairs, though.

Yet again, maybe you should try updating your device first or have it returned for repairs?

Again, update your device. The browser has been improved substantially.

I know that old versions didn't work too well, but last time I checked the browser worked quite nicely. I can, however, imagine better things than browsing on an e-ink device.

I've got no means of telling, since I'm not sure how to distinguish the two.

When I first received the device, it showed a white-on-black drawing on the screen. This is the drawing it regularly returns to when powering down.

When my device turns off, it doesn't show anything. You don't happen to be talking about suspend?

Also, if it were to show something, it certainly would not use energy for the purpose of the display. Sure, changing what is displayed costs energy, but that part is negligible.

I'd find it much more reasonable to display a tiny, yet distinct indicator for being powered-down, instead of replacing the whole screen. This would allow you to show an arbitrary image for extended periods of times, whereas currently, you can only do so if you prevent the device from powering down.

Lastly, this solutions is the standard solution in the industry (look at how the Kindle does it). Should there be an option to change this? I think so; but displaying an imagine in standby mode is reasonable so that the user can quickly tell what state the device is in.

So this definitely is not a bug, but a design decision.[/quot€]

I could further support the impression of being ununderstanding of technology by just saying "I'll try to update as you said", but in fact I checked the firmware version before I opened the topic, and to all things considered, it seems to be latest firmware (including the changes described in the "Changelog"). But since I did not actually perform any update, let me close by saying: I'll try to update as you said.

My conclusion:

1. Update your device before reporting (perceived) bugs.
2. Learn what a bug is and how to write proper bug reports.