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Old 10-10-2012, 08:47 PM   #248
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book.p began at the beginning.
Posts: 5
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Join Date: Feb 2010
Device: Kindle Touch, Kobo glo
Originally Posted by jusmee View Post
Someone in Kobo ought to grab this "user experience" and use it to educate their technical staff on what to avoid doing to a new customer. You are quite right to be grumpy, this is terrible.

Made worse of course by your fading font issue. Sorry I can't help you with that, except to say I have noticed some e-ink screens vary a little bit in blackness, and i thought it was temperature related (depending where I held the device, that area would be slightly warmer). If it's bad enough to annoy you, I am sure it should be replaced under warranty, or you could, as you say, get a refund.
Thanks for your response, jusmee.

I kept switching the device on and off, hoping the font issues would miraculously disappear. It was wishful thinking on my part.

And to add to the crappy experience, a book has now disappeared from my shelf. I'll ask for a refund, and wait for the PW to arrive.
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