Quote:
Originally Posted by sparklemotion
Yes, same here. I think they simply have certain routine instructions they are supposed to go through. They asked me to restart too (of course I knew it would do nothing) and then they said they'd send a replacement when it didn't resolve.
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They always do this. I had a Kindle 4 and Kindle Fire replaced. I get the techs who really want to fix things. I find it humorous because they find out I am step ahead of them. I never had an issue with getting a replacement the next day. I know the PW is in short supply which is why all the run arounds.
If you return a Kindle for a refund and it's defective you will not be charge the restocking fee or have to pay shipping if in the U.S.