Quote:
Originally Posted by Ler0y Jenkins
I started the exchange process online, but it forces you to call customer service. They had an option where you can put your number in and have them call you, which I did, so I'm not sure which customer support it was.
I realize they may be trying to reduce their costs on returns, but to make people who are clearly complaining about a hardware problem go through software trouble shooting is just ridiculous.
Does anyone know if they pay for return shipping if you return the device? I'd like to do that, but then I have to be without a kindle while I wait for a new one.
Kevin
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When you deal with the exchange through the website. You're dealing with Amazon support. They don't know anything about the Kindles. Always call Kindle Support and let them arrange the exchange never go through Amazon's return page.
I would call Kindle support this time and talk with them. They will walk you through some basic troubleshooting and then order you a replacement.