Quote:
Originally Posted by David58117
Just humor them.
It's not them doubting your issue, but rather it gives them something to say they tried.
I went through it too, it took five minutes to do the reset and say "yep, it's still there"..the next words out of their mouth were "okay, we're going to send you a replacement.."
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Yes, same here. I think they simply have certain routine instructions they are supposed to go through. They asked me to restart too (of course I knew it would do nothing) and then they said they'd send a replacement when it didn't resolve.