MobileRead Forums - View Single Post - Is anyone having trouble getting a replacement from Amazon?

Mobert · 10-09-2012, 01:08 PM

I too, had to do the whole troubleshooting routine and they also took up my offer to send them a picture of my screen. The representative said he would send the picture to their engineers to diagnose. I said if he agreed the picture looked like a defective unit, why do I have to wait till Wednesday (Oct 9) to receive a diagnosis. (I had called on Saturday Oct 6). He agreed and I should be getting a replacement unit Oct 9, and I received a confirmation letter with return shipping label shortly after the end of the conversation. I am a prime member and my original KPW was a wifi with special offers. The call did take quite awhile to complete but CS was courteous.

10-09-2012, 01:08 PM	#16
Mobert Enthusiast Posts: 30 Karma: 1880118 Join Date: May 2009 Device: none	I too, had to do the whole troubleshooting routine and they also took up my offer to send them a picture of my screen. The representative said he would send the picture to their engineers to diagnose. I said if he agreed the picture looked like a defective unit, why do I have to wait till Wednesday (Oct 9) to receive a diagnosis. (I had called on Saturday Oct 6). He agreed and I should be getting a replacement unit Oct 9, and I received a confirmation letter with return shipping label shortly after the end of the conversation. I am a prime member and my original KPW was a wifi with special offers. The call did take quite awhile to complete but CS was courteous. Last edited by Mobert; 10-09-2012 at 01:10 PM.