Quote:
Originally Posted by Ler0y Jenkins
Hi everyone,
I received my PW about a week ago and I've been on the fence about whether to keep it or send it back for a replacement. The lighting is pretty even, but I have an area in the bottom, lefthand corner that has pretty noticable light bleed (worse than other pictures I've seen on here). Also, the top porition of the screen has light blue/pink areas that are relatively minor, but you can see if you look close enough.
Anyway, after seeing some pictures of other people units that look a lot better than mine, I decided to call Amazon for a replacement. When I got the lady on the phone, I told her my issues and said I'd like to "exchange" it. She said I could send it back for a refund becuase I'm still in the 30-day period, but that they didn't have an exchange program.
I told her that I was on the website and there was an option for replacement. She said they "may" be able to do that, but we would need to "troubleshoot" the device first. She suggested that turning the light up or down may fix it. I told her that I've had it for a week and I've tried all of that stuff. Then she suggested it could be a software issue and if we, for instance, reset the device, it may fix the problem. I told her that it was clearly hardware and not software related.
Basically, she was unwilling to budge. I'm at work and don't really want to waste my time on the phone when I get home resetting my device when that clearly isn't the problem.
Has anyone had to jump through these hoops? For some reason, I thought they would just allow the exchange without much effort.
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Just humor them.
It's not them doubting your issue, but rather it gives them something to say they tried.
I went through it too, it took five minutes to do the reset and say "yep, it's still there"..the next words out of their mouth were "okay, we're going to send you a replacement.."