Quote:
Originally Posted by sparklemotion
Did you call Amazon *Kindle* support or just regular Amazon CS? Make sure you always call the Kindle Line for Kindle issues. I have never heard of anyone at Amazon saying we don't have a replacement program for new kindles, how nutty. In the future if you get a bad rep, I'd just call again and get someone different. Amazon is usually very good with returns.
Either way, I'm glad you got it sorted.  |
I started the exchange process online, but it forces you to call customer service. They had an option where you can put your number in and have them call you, which I did, so I'm not sure which customer support it was.
I realize they may be trying to reduce their costs on returns, but to make people who are clearly complaining about a hardware problem go through software trouble shooting is just ridiculous.
Does anyone know if they pay for return shipping if you return the device? I'd like to do that, but then I have to be without a kindle while I wait for a new one.
Kevin