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Just use the guaranteed 30 day return, no questions asked, option. If they won't give you a replacement, request a refund. Thay have to give that to you per their policy.
Frankly, with all the PW problems I've seen, if I had a defective PW, I'd just go for the refund and buy a Kindle Fire HD. There have been ZERO problems reported on this Forum for that product.
They may have been flooded with complaints and replacement requests and just want to stem the tide at this point.
My PW is great so I don't have that problem. However, there appears to be too many defective units floating around.
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