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Please hear me out. What I have stated is my opinion, you don't have to accept it. I'm not trying to argue with anyone over whether they feel that I am correct, Rather, I want to see how many other owners of the PRS500 feel unhappy about this issue.
Those of us who feel that Sony has failed to properly support the product are unlikely to risk the same thing happening again. Having someone tell us that we are like children crying about ice cream cones isn't going to encourage us to be loyal Sony customers, it's simply going to lower our opinion of the communication skills of some of our fellow human beings.
I believe, as someone who designs hardware systems for a living, that the potential of both the software on the computer end and that running on the reader hardware has more potential than Sony has chosen to pursue. The results of not-for-profit work done by certain very generous members of the reader community highlight this.
As someone familiar with how these kind of things work I wouldn't be surprised if the PRS design team is less to blame for the device's shortcomings than Sony management, and, to be honest, we consumers ourselves. My solution to this is to simply state that I expect more, demand more, and won't be fooled into thinking that Sony will support it's products in the same way that I have come to expect from other companies and even from other Sony product lines. I'm stating it here because others seem to feel the same way, and if enough of us feel this way maybe Sony will notice. It's only fair to let them know why they lost my business, maybe, just maybe, that will help someone in the Sony hierarchy argue that they should make a better product, or support their existing products more aggressively.
I love the size, feel, and physical design of the reader. I will happily continue to read text files and preformatted books on my reader, but it isn't saving me much paper, and it isn't replacing most of the books I have to carry around.
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