Quote:
Originally Posted by Trauma Doll
Based on my experience last week, and others' this week (and today) I have a bad feeling you just got a bad dice-roll and a less-helpful rep. I really feel for you. I generally don't advocate trying to bully your way through customer support for any company, but the fact that you got a DOA replacement and they are now clearly stalling you is not cool. Maybe Engadget or Gizmodo would be interested in a pic of your new dead one?
Also: I think you mention having to send one back and wait for replacement--they gave me 30 days to return my bad one, although they did ask for a credit card as backup.
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True, I thought about it, but I would feel lousy sending engadget/gizmodo a picture, because it could be that it is just one unit that got delivered this way out of thousands (lucky me). That's also why I won't post pictures on amazon for now.
I have three in my possession right now, and won't be sending anything back until next week, if the new units are good. That way I can at least compare the ones that do turn on with each other. I can understand that they have to charge my cc if they don't get the units back, since there must be enough scam artists out there trying to take advantage of their customer service.