Thread: My replacement PW overview
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Old 10-08-2012, 03:07 PM   #114
Trauma Doll
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Posts: 219
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Join Date: Dec 2008
Device: Gave up on PW. Using Kindle Keyboard.
Quote:
Originally Posted by xendula View Post
Me trying to escalate and them telling me the 16th is the earliest. I do not want to wait to receive my replacements on the 16th, and, with my luck need to send those back and wait another week? These replacements were defective, so I need to factor in yet another round of replacements.
Based on my experience last week, and others' this week (and today) I have a bad feeling you just got a bad dice-roll and a less-helpful rep. I really feel for you. I generally don't advocate trying to bully your way through customer support for any company, but the fact that you got a DOA replacement and they are now clearly stalling you is not cool. Maybe Engadget or Gizmodo would be interested in a pic of your new dead one?

Also: I think you mention having to send one back and wait for replacement--they gave me 30 days to return my bad one, although they did ask for a credit card as backup.
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