Thread: My replacement PW overview
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Old 10-08-2012, 03:02 PM   #111
xendula
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Quote:
Originally Posted by Trauma Doll View Post
Thanks for the (disheartening) update. What on earth is going on during this hourlong conversation? I think even their most intense troubleshooting script can't take that long, or are they trying to escalate the issue to get you a faster replacement, and failing?

I've gotta say that if my replacement (tomorrow) is also unacceptable, I'm probably going to call it on this whole thing, send the PW back and order another cheap lot of imported batteries for my Kandle. Or possibly get a case with built-in lighting. Either way, I'm glad I held on to my KK.
Me trying to escalate and them telling me the 16th is the earliest. I do not want to wait to receive my replacements on the 16th, and, with my luck need to send those back and wait another week? These replacements were defective, so I need to factor in yet another round of replacements.
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