Quote:
Originally Posted by jswinden
At first they told me the end of Oct. I read how others were getting it earlier so I called them the next day and said I was really upset that it would take so long, especially since it took a month the first time to get it, and said I really needed a Kindle to read on. They then offered me the 3G upgrade for free and I had the replacement two days later.
I'm starting to hear on various forums that CS isn't offering the 3G upgrades any more. It is possible they read these forums and decided to put a stop to that practice since it was so widely known. But who knows. It doesn't hurt to call them back and request a faster delivery. Make sure they understand you really need it for reading.
EDIT: If you have a KK registered on your account, tell them you already gifted that to a family member so you desperately need the PW replaced to read your school material. I know it is a lie, and I normally don't approve of such, but you have to know how to play the CS system to get a fair deal.
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Good Idea, thing is in my case I ordered a 3G as is. So nothing for them to "upgrade" me to other than getting it here ASAP. I have ~6 books to read before the end of the term so I really don't have time to be fiddling with all this. Plus the CS rep didn't seem to understand my issue at all and was trying to say oh the lights are at the bottom, and I'm like yes yes, but this is such a bright upward line on the left side that if something is solid black it shows it as a light grey. This is NOT where a light is...
I'll call monday and hopefully get the US service center.