Originally Posted by jswinden
In the past I placed an online order with BB for store pick up. That means before I show up at the store they are supposed to have verified the order and processed my CC and have it waiting for pickup. But when I got their I found out they did not have my item in stock so instead they found a similar item and without verification and approval from me they charged my CC. Okay, no biggie I thought, just back off the purchase. But they said they have a 24 hour waiting period before they can accept returns. "Not my fault you BB guys screwed up, get a GD manager." Bottom line was I had to wait 24 hours then make another trip to the store to return my item. So two trips to the store and much frustration later I still didn't have my item. This was the final straw in a long list of BB frustrations.
I don't go to BB anymore.
That's ridiculous! What possible reason can they quote you for making you wait 24h, regardless of whose fault it is?! And: does it say so on the back of their receipts?