Thread: Kindle Paper White review : Mobileread users
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Old 10-02-2012, 11:56 PM   #237
ecksor
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Posts: 35
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Join Date: Oct 2012
Location: NYC
Device: Kindle PW
I have the same issue with the shadows at the bottom. After reading for a while it started to get even more annoying.

I finally caved in and called the customer service and now encourage everyone to do the same. They are logging all complaints very carefully to determine if it's indeed a manufacturing defect, so far the only solution they can offer is the replacement. But because PW is in such demand, the delivery of the replacement unit is ETA'd to the last week of October. There is a big chance the problem could be fixed by then. In the meantime you get to keep your PW for 30 days or even more before the new one arrives. Just mention that you've already given away your previous Kindle (if you had one). Win-win.
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