Quote:
Originally Posted by david_e
You asked them what their policy was and they told you, giving you EXACTLY what you requested. How is that bad customer service?
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If you don't understand or see what the issue is here then i am sorry, I can't help ... If you agree with Kobo's policy or really think that I only inquired about it then I can't help either ... If you're joking then yes, I agree - this whole thing very much feels like a joke rather then an act of a professional, customer oriented company ...