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Old 07-29-2008, 05:25 PM   #4
igorsk
Wizard
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Posts: 3,442
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Join Date: Sep 2006
Location: Belgium
Device: PRS-500/505/700, Kindle, Cybook Gen3, Words Gear
The file is called "protected" or something like that? Then you are in firmware update mode and the updater should see the unit. However, it's weird that you don't get the corresponding screen, so maybe Sony is right about the unit being defect...
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