Thread: Troubleshooting Kindle keyboard battery life?
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Old 09-28-2012, 11:45 AM   #33
iansoady began at the beginning.
Posts: 25
Karma: 10
Join Date: Jun 2011
Device: Kindle

Contacted Amazon by email at around 11 am today. Had a phone call from them around 3 pm - a very nice chap saying that although my Kindle was out of warranty, as it's a battery life problem they would send me a new one anyway. So that's in the post and I have 30 days to send the old one back. A confirmation email arrived a few minutes later.

I call that a result and all credit to Amazon. Their taxpaying record may be a bit dodgy but I can't fault their customer service.
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