Quote:
Originally Posted by HarryT
I must respectfully disagree, Betty. When the backlight died on my Sony notebook, after a brief word with an extremely helpful lady in their support centre, they sent out a courier on Monday morning to pick it up from my home with a pre-paid box. Wednesday lunchtime there was a knock on my door and there was my laptop, repaired. Absolutely superb service - couldn't have asked for anything better. That's why I've now bought three Sony notebooks in a row, I'm so impressed with their service.
May I ask what bad experience you have personally had from Sony's support services?
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Every brand has their share of horror and glory stories, Sony's no different. For example, I've never had anything but positive experiences with Dell while heaps of people really hate them.
Either way, I'm still a really, really happy PRS-500 user. It still does the things I bought it for and with Calibre my life has become a whole lot easier conversion-wise. I'd love a trade-in program from Sony for the readers, but I don't *expect* it. I rarely do actually with electronics....I just use a device until it dies or my requirements change.