Quote:
Originally Posted by thp1017
... a 'professional development' course dealing with how we interact with each other
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I totally agree with you and we can discuss the art of communication and human psychology for hours and days, but the matter of fact is when it comes to the customer service
WE SHOULD NOT NEED TO!
This is a clear cut, verifiable case of a faulty product: customer bought a product that is defective so he should be either offer replacement, refund or some kind of a credit ... simple as that.
Even if the customer is the biggest jerk on this planet (totally hypothetically
) with all the attitude you can get he is still entitled to no less then anybody else ...
Kobo is betting on all the fan-boys out there who believes that their favorite company can do no wrong ...
Quote:
Originally Posted by rashkae
This thread is in no way sponsored by Amazon  |
Sadly I like Kobo, I never had any issue with the Touch or with Kobo as a company. I like them for standing up to the big guys like Amazon, but this issue just pissed me off mainly because it's so petty and basic ...