Quote:
Originally Posted by alansplace
I'd rather buy a new battery than send my Kindle in for them to replace it and lose it's use for a week while they do for me what should be a user replacement operation and even with the stupid design of the product is simple enough to do even for the relatively non tinkering consumer.  |
Actually what Amazon normally do is send you the replacement and THEN request that you return the original, precisely so that you aren't without it
. Their customer service is something that many other companies could usefully learn from.