[sherryk_us]

Dear folks,

I'd heard the Iliad support could be hard to get and I guess that's true. After submitting two tickets to them regarding my device's inabiity to read any mobi files--even those transferred from the mobi desktop reader to the device--they simply told me that it sounded like a mobipocket problem and I should ask Mobipocket for help.

(I have done so, but still no reply from mobi either.)

I've tried everything I can think of and I'm at my wits end. The mobipocket is the latest software. It sees my device. It says it is copying the files. And they are there on my reader. But the icons all have Xs through them.

My bookstore has my device's PID. The mobi is set to save to my device's internal memory, not a memory card.

The only weird thing I've found is that in mobi where it describes the Iliad device it says I have mobi version 0.00 installed on the Iliad. (I mentioned this to the ever helpful Iliad support person in the ticket, but he made no comment on it so I don't know if this is unusual.)

My Iliad also won't read text files--they are also Xed out on the documents list. I don't know if that's normal or not.

Any suggestions at all would be really appreciated.

Thanks a bunch.

Sherry