Quote:
Originally Posted by taming
Kobo devices are covered with a one year manufacturers warranty. I understand that buying it in France and now being back home in The Netherlands makes exercising the warranty more difficult.
I know that people in this sort of pickle have been known to buy a second--identical in terms of colour--device, then check to make sure it works well, and then return the first defective device in the box (with a factory reset done of course) and with the receipt for device #2. I believe they are honest about what is wrong with the device, but simply decline to get a replacement, getting the money back instead. Some would say that it's a non-standard way of returning a broken device under warranty for a new non-defective one.
Only you can decide if this kind of solution feel comfortable to you.
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That's a good suggestion.
I vaguely recall though, that people from Europe with Touch problems that arrange a replacement via Kobo instead of through the place where they bought the device have to send their device to The Netherlands... So if you ARE in the Netherlands (I'm not sure where Taming got that info), you might have a legit way of returning your Touch and receiving a new one: just contact Kobo Customer Care.
But I personally might go with Taming's suggestion, as that would mean not having to be without a device for the period of time it takes your defective one to reach the Netherlands Kobo and the new/refurbished device to reach you after they sent it...
Or, you could take another holiday to France and return your Touch there, then pre-order a Glo
