Quote:
Originally Posted by rixte
I've already decided to go with a Kindle rather than having my screen replaced. This is in part because it took over a week for Bookeen to even respond to my email, which just doesn't make it worth the time involved. That plus between shipping and handling for both parts would push the replacement up to 200 dollars which just doesn't make it worth it.
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And THIS is why Bookeen will go out of business, not because they have to replace 5 or 10 or 15 ereaders, but because the very bad publicity they get by not doing so.