Quote:
Originally Posted by Solicitous
I actually believe as profit-focused they are, they have realised that making the customer happy is the way to make profits. What I have noticed about Amazon is their firmware is stable when released. No major chages occur to ruin the users experience (think of Kobo with the "Reading Recommendations").
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I'd have to say that between the Kindle and the Kobo, I've had fewer problems with firmware updates on the Kobo. One update for my Kindle Touch (birthday gift from my brother in Seattle) broke my home wireless connection. I ended up passing the Kindle on to my son who was happy enough using Calibre to sync his books over USB until the next update "unbroke" the wireless. I think he updated to 5.1.0 followed rather rapidly by 5.1.1 and 5.1.2. He's still disappointed that text to speech only supports English as part of the 5.1.x update was to add more languages. From mid-December to August, I seem to remember the Kindle Touch which came with firmware 5.0.0, was updated to 5.0.1, 5.0.3, 5.0.4, 5.1.0, 5.1.1 and 5.1.2. A couple of the updates were relatively minor updates going by the file size being in the 1.5-3MB range (5.1.2 for example, which fixed a security hole in the web browser).
You might also want to check the various posts on Mobileread forums about Kindles being bricked during firmware updates -- sounds rather familiar doesn't it?
I don't have any numbers as to the percentages of failures for the Kobo Touch and the Kindle Touch so any comments I make on issues simply reflect what I saw with the three touch interface ereaders here (1 Kindle Touch, 2 Kobo Touch). My personal preference is still for the Kobo based on availability of tools for manipulating .epub format files.